Contact Us

Got a question about one of the crypto casinos we cover, spotted something that needs updating, or want to flag an issue with a listed operator? Here's how to reach us and what we can (and can't) help with.

How to reach the Bitcoin Casinos team

The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods when we're updating comparisons or checking new sites like those featured on this page — BetPanda, CoinPoker Casino, Cryptorino and the rest of our current rankings.

When you write in, it helps to include which casino or page you're asking about, along with any relevant detail such as a screenshot or a summary of what happened. That lets us look into it properly rather than going back and forth over the basics.

What we can help with

• Corrections or updates to information on a review, such as a bonus term, licence detail or feature that's changed since we last checked it
• Questions about how we assess and rank crypto casinos, including supported coins, payout speed and licensing
• Feedback on your own experience with a site we've reviewed, positive or negative
• General questions about how crypto casinos work, such as wallet setup, no-KYC play or on-chain withdrawals
• Reports of broken links, outdated offers or factual errors anywhere on the site

What we can't help with

We're an independent review and comparison site, not a casino operator. That means we can't access your account, process a deposit or withdrawal, reverse a bet, or resolve a dispute with a specific casino directly. For anything account-related — a delayed payout, a locked bonus, a verification issue — you'll need to contact that casino's own support team, since only they can see your account and transaction history.

If you're dealing with a dispute you can't resolve with an operator, it's also worth checking that casino's licensing body (commonly Curaçao or Anjouan for the sites we cover) for their complaint process, though offshore licensors generally offer far less oversight than a US state regulator would.

Before you get in touch about a casino

A few quick checks can save time on both sides:

1. Confirm you're old enough to use the site — our listed casinos require players to be at least 18 or 21, depending on the operator and your state, and we won't be able to assist with accounts belonging to anyone under that age
2. Check your own state's rules before signing up anywhere, since legality for offshore crypto casinos varies by state and none of the sites we list are regulated by a US gambling authority
3. Read the operator's bonus terms directly if your question is about wagering requirements or a promotion, since exact figures and playthrough conditions sit with the casino, not with us
4. Keep transaction records — deposit hashes, withdrawal addresses, timestamps — handy if your query involves a payment, as these speed up any investigation

If you're concerned about your gambling

We're not able to offer counselling or crisis support, but if gambling is starting to feel like a problem for you or someone close to you, the National Problem Gambling Helpline is available at 1-800-GAMBLER. It's free, confidential and not affiliated with any casino. Our responsible gambling page has further tools and information, including a reminder that offshore sites often don't offer the same self-exclusion options or player protections as state-regulated operators.

Other useful pages

If your question is really about who we are or how we operate, our About Us page covers our editorial approach. For legal terms governing use of this site, see our Terms and Conditions. And if you're a UK-based reader who landed here by mistake, our Non GamStop Casinos page covers that market separately.

Feedback shapes our reviews

This site is updated regularly as coin support, bonus terms, licensing and payout speeds change across the crypto casino market. Reader feedback — including corrections, tip-offs about a site's behavior, or simply pointing out something we missed — genuinely feeds into how we revise our rankings. We don't accept payment in exchange for a better ranking or review, and commercial relationships with the casinos we list don't affect where they appear on this site.

Nothing on cardozoaelj.net is intended as financial, legal or tax advice. If you have questions about your tax obligations on gambling winnings or crypto gains, speak to a qualified professional rather than relying on anything you read here.